Reservations Agent

Job Responsibilities

• Provide guidance and troubleshooting for partners and tour operators using online booking portals (VRPP, Synxis)
• Reply to partner and internal emails
• Book, modify and cancel tour operator and partner bookings ensuring accuracy via phone and Zendesk tickets
• Engage in first phase of problem resolution regarding partner/tour operator complaints
• Provide feedback for Sales Managers regarding partner/TO accounts
• Communicate effectively with various other departments within Vail and WB to resolve issues and process bookings/modifications
• Report any discrepancies found on the partner/internal booking systems, and any related websites etc. to ensure accuracy and consistency of information
• Private Lesson/Pass Rekeys throughout year
• Work as a team to complete various audits throughout year
• Participate in additional ad hoc projects as needed

Job Requirements

• High School diploma or equivalent – required
• Previous hospitality experience – preferred
• English - required
• Absolutely must have excellent verbal and written communication skills – required
• Absolutely must have attention to detail with a high degree of accuracy - required
• Able to work a flexible schedule including weekends and holidays as needed – required
• Microsoft Office - required
• Familiarity with Vail Resorts family of destinations - preferred
• Experience with hospitality software such as Revinate, AWS, Guest Connect, Inntopia, Synxis, iQWare, Oracle, MS products, Extranets – preferred but not required
• A positive and professional attitude is essential for this position
• Enthusiasm for the travel industry is a plus
• Able to work on a computer and phones performing repetitive tasks for long periods of time throughout the day – required
• Willingness to focus on personal development and adapting to ever changing situations is a key to being successful on this team

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Full Time Roles Are Eligible For The Above, Plus Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans
• Employees can work remotely from British Columbia, Washington D.C., and the 16 U.S. states* in which we currently operate. This includes: California, Colorado, Indiana, Michigan, Minnesota, Missouri, New Hampshire, New York, Nevada, Ohio, Pennsylvania, Utah, Vermont, Washington State, Wisconsin, and Wyoming.

Pay and Schedule

• The expected Total Compensation for this role is $20.00/hr - $22.19/hr.
• Individual compensation decisions are based on a variety of factors.

Qualifications

• Starting Wage: $20.00/hr - $22.19/hr
• Employment Type: Year Round
• Shift Type: Full Time
• Minimum Age: At least 18 years of age
• Housing Availability: No