Quality Administrator - 1561

West Star is the fastest-growing maintenance repair organization in the industry, committed to providing employees with personal and professional growth opportunities while fostering a culture of respect and well-being.

About the role

This position provides administrative support for the Quality Assurance department. It requires strong organization, attention to detail, and intermediate to advanced knowledge of Microsoft Office (Word, Outlook, Excel, PowerPoint, Access) as well as strong telephone skills. One of the main duties will be reviewing work orders for completion, accuracy, and proper documentation, though job duties may vary each day.

Responsibilities

• Review work orders for completion, accuracy, and proper documentation.
• Process completed maintenance task documentation to the customer.
• Organize maintenance documentation into an established standardized format for ease of review.
• Data entry into Corridor Aviation Maintenance Program.
• Assist the Chief Inspector with vendor audits and FAA audits.
• Send and receive vendor audits with directions from the Chief Inspector.
• Assist with daily logbook entries for customer aircraft.
• Maintain thorough familiarity with the Repair Station Quality Manual and Customer General Maintenance Manual.
• Foster and maintain professional relationships with customers and fleet operators.
• Assist with the development of new processes and techniques to improve facility efficiency.
• Communicate effectively in English (speaking, writing, reading).
• Perform additional duties as needed by the Chief Inspector.

Requirements

• High school diploma or equivalent.
• Valid driver’s license approved for airline travel and/or a valid passport (ideal but not mandatory).
• Prior experience reviewing aircraft maintenance records (preferred).
• Experience using Corridor systems (ideal).
• Self-motivated and able to perform in a fast-paced environment with specific deadlines and time constraints.
• Strong attention to detail, organization, and ability to prioritize workload efficiently.
• Ability to attend work as scheduled, including overtime and weekend assignments.
• Ability to travel, work weekends, overtime, and any shift as required.
• Reliable transportation to get to work each day.
• Perform all work in accordance with Federal Aviation Administration guidelines.
• Follow all company and safety rules during the performance of duties.
• Maintain customer-oriented work habits.

Physical Requirements

• Routine walking, bending, and sitting.
• Sit at a desk and/or computer for extended intervals.
• Walk short distances routinely.
• Routine or repetitive physical motions with arms and hands.
• Basic personal computer operations.

Mental Requirements

• Understand and implement regulations and guidelines.
• Troubleshoot or evaluate system operation.
• Work professionally with others.
• Input and retrieve information from computers.
• Experience with Microsoft products, especially Outlook, Word, and Excel spreadsheets.
• Work independently with minimal supervision.

Working Conditions

• Industrial office environment.

Equipment Used

• Personal computer operating Windows, Microsoft Word, Microsoft Excel, Corridor, and various cost and scheduling programs.
• Fax machine, telephone, and photocopier.

Pay

The hourly rate for this position generally ranges between $50,000 - $55,000. Actual rate may vary based on location, experience, and performance. Additional compensation includes a shift differential if assigned to an alternate shift, a semi-annual discretionary bonus, 401(k) company match, and employer contribution to a Health Savings Account (HSA).

Benefits

• Benefits effective day one for eligible employees, including medical, dental, and vision coverage with HSA and FSA options.
• Life insurance, disability benefits, and supplemental benefits.
• 401(k) plan with employee contributions and employer match.
• Paid company holidays and weekly paid time off accruals.
• Flexible work schedules including 5x8, 4x10, and 3x12 (Shift: Monday – Friday Days).
• Weekly competitive and industry-leading pay.
• Bonus opportunity based on company and site performance.
• Internal mobility and career advancement opportunities.