Program Support Asst (OA).

About the Role

This position provides specialized and general clerical assistance to the office of the National Cemetery of the Alleghenies. The role involves both routine and non-routine office functions, including preparing documents, managing records, and supporting cemetery operations.

Responsibilities

• Perform general clerical support, including copying, filing, and storing stock items.
• Prepare documents, correspondence, reports, and presentations for Cemetery Administrators.
• Assist in budget preparation and management.
• Serve as purchase card holder and timekeeper.
• Represent the National Cemetery of the Alleghenies by interacting with funeral directors, families, and honor guard members during committal services or burials.
• Provide information to bereaved family members regarding gravesite and marker details.
• Retrieve gravesite information using the KIOSK or BOSS (electronic burial register) to assist families in locating loved ones' gravesites.
• Maintain control of cemetery traffic, direct funeral corteges, and accompany families to committal shelters and gravesites.
• Provide veteran burial benefit information and answer general questions from families and visitors.
• Assist visitors and family members in locating gravesites.
• Perform public outreach as needed.
• Move caskets on wheeled biers into committal shelters and handle cremated remains in urns.

Schedule

• Required to work Monday through Friday, 8:00 AM to 4:30 PM.
• May include occasional weekends and holidays, including mandatory work on Memorial Day and Veterans Day.
• Staff may be required to work on Federal holidays or weekends when a holiday falls on a Monday or Friday.
• Overtime, weekends, and holidays may be required to meet cemetery needs, including emergency call-backs.

Compressed/Flexible Schedule: Not available. Telework: Not available. This is not a virtual or remote position.

Requirements

• Subject to a background/security investigation.
• Designated and/or random drug testing may be required.
• Selective Service Registration is required for males born after 12/31/1959.
• Must serve a one-year probationary period.
• Must be a U.S. citizen to apply.
• Selected applicants will complete an online onboarding process.
• Must possess and maintain a REAL ID-compliant valid state driver’s license.
• Must be able to type at least 40 words per minute.

Qualifications

To qualify for this position, applicants must meet all specialized experience and time-in-grade requirements within 45 days of the closing date of this announcement (08/10/2026).

Time-In-Grade Requirement

• For a GS-06 position, applicants must have served 52 weeks at the GS-05 level in the Federal service.
• An SF-50 showing time-in-grade eligibility must be submitted with application materials.

Specialized Experience

Applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-05). Examples include:

• Interacting with customers and staff.
• Analyzing data and preparing graphs, charts, or presentations.
• Maintaining a database system and tracking/logging expense items.
• Scheduling appointments, coordinating meetings, and managing conferences.
• Establishing and maintaining efficient filing and reference systems.
• Using automated data processing equipment to generate reports.
• Typing letters, memos, and reports in final form.
• Processing incoming and outgoing correspondence, reports, and memoranda.
• Establishing priorities, setting deadlines, and interpreting policies.
• Gathering data, preparing reports, and making recommendations.

Competencies

• Writing
• Critical Thinking
• Computer Skills
• Communication
• Self-Management

Physical Requirements

• Work is performed in both office and field settings, with exposure to outdoor weather conditions.
• May require occasional travel for training.
• Involves standing, walking, bending, stooping, and lifting cemetery records or small items.
• Assists with moving caskets on wheeled biers and handling cremated remains in urns.

Education

There is no educational substitution for this grade level.

Benefits

As a federal employee, you and your family will have access to a comprehensive benefits package, including:

• Health, dental, and vision insurance.
• Retirement plans and Thrift Savings Plan (TSP).
• Paid time off, including vacation, sick leave, and holidays.
• Life insurance and long-term care insurance options.
• Flexible spending accounts for healthcare and dependent care.

Eligibility for benefits depends on the type of position held (full-time, part-time, or intermittent).