Processing Coordinator

About the role

The Processing Coordinator is responsible for managing and maintaining processes related to application and document processing in multiple software systems to ensure efficient operations, ensure compliance and mitigate risk in the Office of Student Financial Aid.

Responsibilities

• Develop and maintain expertise in Imaging System (Perceptive Content) to ensure efficient management and processing of documents.
• Maintain a strong working knowledge of the software system, routing and processing rules, including the ability to write queries in Imaging system.
• Primary resource for troubleshooting imaging issues, to ensure that students' documents are reviewed in a timely manner.
• Attend ongoing training to maintain relevant knowledge of all federal regulatory requirements affecting constituents, guide and train colleagues as needed regarding verification related documents and regulatory changes, including support in imaging system, DocuSign and Student Information System.
• Develop and maintain technical expertise in DocuSign, building and updating forms, including tools that allow links to other systems.
• Maintain a strong working knowledge of DocuSign form building and maintenance of incoming DocuSign forms.
• Responsible for managing conflicts between DocuSign and Imaging system and/or PeopleSoft.
• Ensure compliance for forms created, working closely with FA Counseling staff on this project.
• Responsible for the supervision of Federal Work Study student employees which includes but is not limited to hiring, training, disciplinary actions, ending the student's assignment, etc.
• Manage transfer student monitoring process with the National Student Loan Data System (NSLDS), manage the import/export of data through financial aid applications including COD, ED Connect, NSLDS and ELM, and troubleshoot errors.
• Manage interfaces with Grad School and Third-Party Payments.
• Ensure compliance and accuracy based on Financial Aid regulations.
• Evaluate and process PLUS loans in partnership with FA Counseling staff.
• Maintain strong working knowledge of Federal loan regulations and COD system to ensure efficient and accurate processing of PLUS loans.
• Responsible for overseeing the outgoing communication process for routine and ad-hoc mailings, manage mailing of Missing Information Letters, returned mail, and other correspondence.
• Cookout default avoidance efforts by processing delinquent and default loan notices from State and Federal loan programs and skip tracing requests from lenders.

Qualifications

• Associate’s degree, preferably in business or technology.
• Three years of related work experience.
• Strong working knowledge of Microsoft Office, including Word, Excel and Outlook.
• Strong working knowledge of document imaging systems.
• Ability to interact with students, parents, and staff calmly and graciously under difficult, interpersonal situations.
• Ability to quickly acquire advanced knowledge of policies, processes, and procedures, including those related to financial aid regulations.
• Ability to adapt to and suggest improvements to technology solutions.
• Experience with detailed projects.
• Excellent verbal and written communication skills.

Skills

• Working knowledge of DocuSign.
• Supervisory experience.

Benefits

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement!

Pay

Salary range: $40,000 - $50,000 annually

Schedule

First Shift (Day)

Contact Information

Marquette University
313 N 13th St Rm 221
P.O. Box 1881
Milwaukee, WI 53233