Coordinator, Operations

Responsibilities

• Manages the department’s schedule templates in Epic, including opening/closing and editing individual provider schedules.
• Manages the department’s outgoing and incoming referrals, scheduling appointments, submitting supporting documents, and patient outreach.
• Maintains the department’s referral report and submits prior authorization requests.
• Tracks high-risk patients and assists with patient flow and waiting room management.
• Coordinates the department’s recall/waiting list.
• Supports clerical and administrative duties such as copying, filing, faxing, correspondence, and responding to record and imaging requests.
• Coordinates and supports tasks related to departmental performance improvement projects and compliance with regulatory requirements.
• Assists with onboarding of Boston University Dental Residents, as needed.
• Handles all incoming calls not related to basic scheduling, and tasks associated with cancellations due to provider absence or clinic closures.

Requirements

• A High School Diploma or equivalent is required.
• Prior work experience in a health care setting (call handling, scheduling, customer service) is preferred, particularly in a dental clinic.
• Bilingual skills in Spanish and English are required.

Skills

• Computer skills are required.
• Working knowledge of insurance verification processes.
• Demonstrated ability to work cooperatively in a patient/customer-centered, fast-paced environment.

Pay

Starting at $22/hr up to $33/hr based on experience.