Operations Coordinator

Essential Functions & Responsibilities

• Cook up daily operational activities to support field teams and business operations
• Assist with scheduling, dispatch coordination, and resource allocation
• Maintain accurate records, reports, and operational documentation
• Monitor workflow processes and identify opportunities for improvement
• Serve as a key connection point between customers, field teams, leadership, and internal departments
• Aid in communication between departments, managers, technicians, and customers
• Aid in tracking performance metrics, productivity, and operational goals
• Prepare reports and provide updates to leadership as needed
• Administer administrative processes including data entry, documentation, and system updates
• Aid in onboarding coordination, training documentation, and employee support
• Aid in inventory, purchasing, vendor coordination, and supply tracking as needed
• Ensure compliance with company policies, procedures, and safety standards
• Perform other duties as assigned

  Requirements

  • 2+ years of experience in operations, administration, coordination, customer service, or related field preferred
  • Strong multitasking and organizational skills
  • Ability to prioritize multiple tasks in a fast-paced environment
  • Strong communication and problem-solving skills
  • Proficiency with Microsoft Office Suite and business systems/software
  • Ability to work independently while collaborating with a team

  Preferred Experience

  • Experience supporting field service, construction, HVAC, plumbing, electrical, or similar industries
  • ServiceTitan experience preferred
  • Experience with scheduling, dispatch, CRM, ERP, or operational systems
  • Proficiency with Microsoft Office applications (Excel, Word, Outlook, etc.)

  Benefits

  We invest in the whole you — your health, your family, and your future. Employees enjoy comprehensive medical coverage through Cigna with four plan options to fit every need and budget, including an HSA-eligible high-deductible plan and an FSA alongside dental and vision benefits with low weekly premiums. We protect your financial wellbeing with company-paid Basic Life and AD&D insurance, Basic Long-Term Disability at no cost to you, and optional Voluntary Short-Term Disability and additional life coverage. Planning for retirement is easy with our 401(k) plan, where we match 50% of your contributions up to the first 6%. Beyond the basics, you'll have access to supplemental health plans including Accident, Critical Illness, and Hospital Indemnity Insurance, plus disability resource services, travel and beneficiary support services, pet health insurance, and PerkSpot — an exclusive employee discount program. When you join us, you're not just getting a job — you're gaining a benefits package designed to support you at every stage of life.