Operations Manager

About Tuff Shed

Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981 and has since developed into America's largest manufacturer and installer of storage buildings and garages.

Responsibilities

• Production & Installation Management
  • Work directly with the Operations employees
  • Manage logistics including shipping, receiving, PACK, and communication to cross docks
  • Recruit, hire, train, and supervise the performance of the operations teams under the direction of the District Manager (DM)
  • Supervise Installation function, reviewing sales orders to ensure financial and logistical criteria are met
  • Oversee daily planning/scheduling of the Operations team’s manpower and materials
  • Perform customer service duties, such as resolving warranty issues by scheduling work to satisfy the customer and repair Tuff Shed products
  • Assist the DM with daily, weekly, and monthly corporate document submittals
  • Operate the Factory efficiently to produce assigned and expected profitability
  • Maintain appropriate staffing levels to maximize production and control labor costs as budgeted
  • Conduct fabricator employees’ performance evaluations and prepare disciplinary actions under the direction of the DM
  • Ensure building quality, communication, and customer experience align with Company expectations and brand impact
  • Manage the Company’s Warranty Program and ensure timely repairs
• Safety
  • Perform daily safety walk-through inspections of the Shop area and Yard
  • Implement and carry out the Company’s Safety Programs and ensure compliance with DOT regulations
  • Prepare, schedule, and lead store safety meetings, trainings, and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department
  • Ensure tools and equipment are secured, inventoried, maintained, and meet safety requirements
• Inventory/Materials
  • Perform monthly cycle counts and ongoing inventory management
  • Conduct monthly physical inventory counts to certify accuracy
  • Order materials in a timely manner to meet production schedules while minimizing inventory costs
  • Negotiate and develop relationships with local suppliers to purchase materials at or below standard cost
• Subcontractor/Installer Relationship
  • Recruit and onboard subcontractors to surpass 35% of the store’s revenue budget
  • Inspect the quality of work performed by subcontractors to meet or exceed Tuff Shed’s finished product quality expectations

Requirements

• Experience working in a fast-paced, high-volume production environment (preferred)
• Proven experience in successful business-to-consumer sales of large-ticket products
• Proven leadership and relationship-building skills, including experience managing employees and resolving employee relations issues
• DOT, OSHA, and employment law knowledge (highly preferred)
• Ability to effectively communicate at all levels, including with customers, business partners, suppliers, co-workers, managers, and the general public
• Ability to solve complex business problems using sound logic and good judgment
• Ability to read, write, and understand instructions given orally, in writing, and in diagram form
• Ability to prepare written correspondence and reports that create a professional image for Tuff Shed
• Ability to use mathematical, accounting, and financial tools as they apply to Tuff Shed business

Benefits

• Competitive compensation and bonus programs (based on position)
• Medical Benefits including Virtual Visits
• Dental & Vision Benefits
• Flexible Savings Account (FSA)
• Employee Stock Ownership Plan (ESOP)
• Paid Time Off and Paid Holidays
• 401(k) plan
• On-Demand Access to Your Pay
• Comprehensive training and mentorship