Practice Group Manager

Job Summary

The Practice Group Manager will provide direction, coaching, and support to team members and clinicians in their assigned offices, serving as a local culture carrier and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction, and performance measures to ensure offices meet or exceed established clinical, operational, and financial objectives.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance
• 401(k) retirement savings with employer match
• Paid parental leave, paid time off, holiday pay
• Employee Assistance Program

Duties/Responsibilities

• Operational Excellence: Financial performance management, coordination of responsibilities, monitoring workflow processes, outcomes, clinician/patient satisfaction, and performance measures.
• Accountability for monthly performance management and report out of assigned key performance indicators, including variance reporting and action plans to meet established objectives.
• Ensuring implementation of all LFST operational and clinical processes and practices.
• Partnering and collaborating with shared services teams for comprehensive clinician and patient support and effective delivery of mental health services.
• Managing local referral source relationships and promoting LFST in local geographies to increase patient access to care.
• Auditing available patient capacity and clinician utilization.
• Building a high-performing team through selection, training, and performance management of office team members.
• Supporting in-office clinician engagement activities, onboarding and training of new clinician hires, and resolving escalated patient complaints.
• Partnering with Clinical Director & RMD/RAPRN for case consults, clinical documentation & integrity, and clinical best practices.
• Communicating with Operational and Clinical Directors about issues related to clinician dissatisfaction and supporting strong performers.

Required Skills/Abilities

• Microsoft Office experience
• Strong Excel skills (pivot tables, formulas, etc.)
• Strong technical and analytical skills
• Excellent written and verbal communication skills
• Highly organized with strong attention to detail and accuracy

Education And Experience

• Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required

Physical Requirements

• Sit, stand, bend, talk, and hear
• Frequently walk
• Lift and/or move objects up to 25 pounds
• Close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

Compensation

$90,000 - 100,000/annually, plus annual bonus potential

Locations

• 457 Haddonfield Road Suite 230 Cherry Hill, NJ 08002
• 740 Marne Hwy, Building 100 Suite108 Moorestown, NJ 08057
• 10000 Midatlantic Dr. Suite101E Mount Laurel, NJ 08054
• 88 Princeton Hightstown Rd. Suite 202 Princeton Junction, NJ 08550

LifeStance Health Values

• Belonging: Cultivate a space where everyone can show up as their authentic self.
• Empathy: Seek out diverse perspectives and listen to learn without judgment.
• Courage: Be accountable for doing the right thing - even when it's hard - because we know it's worth it.
• One Team: Realize our full potential when we work together towards our shared purpose.