Practice Group Manager

Job Summary

The Practice Group Manager will provide direction, coaching, and support to team members and clinicians in their assigned offices, serving as a local culture carrier and an extension of operations leadership. They will monitor workflow processes, outcomes, clinician/patient satisfaction, and performance measures to ensure offices meet or exceed established clinical, operational, and financial objectives.

Duties/Responsibilities

• Operational Excellence: Manage financial performance, coordinate responsibilities, and ensure assigned offices operate efficiently and smoothly, aligning with LifeStance standard operating procedures; report on KPIs and implement action plans for underperforming areas.

• Accountability: Partner with shared services teams for comprehensive clinician and patient support, manage local referral sources, assess patient capacity and clinician utilization, and build a high-performing team.

• Staff Performance and Support: Directly manage performance and engagement of direct reports, ensure training needs are met, and support onboarding and training of new clinicians.

• Clinician Performance and Support: Ensure mental health service delivery meets LFST expectations, policies, and procedures; provide operational support and partner with clinical and medical leadership for case consults, clinical documentation, and best practices.

• Issue Resolution and Retention: Communicate with operational and clinical directors, engage strong performers, and support clinicians in resolving complaints and addressing concerns.

Benefits

• Medical, dental, vision, AD&D, short and long-term disability, and life insurance.

• 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay, and an Employee Assistance Program.

Compensation

$76,000 - $85,000 annually, plus annual bonus potential.

Physical Requirements

• Sit, stand, bend, talk, and hear.
• Frequently walk.
• Lift and/or move objects up to 25 pounds.

Required Skills/Abilities

• Microsoft Office experience; strong Excel skills (pivot tables, formulas).
• Strong technical and analytical skills.
• Excellent written and verbal communication skills.
• Highly organized with strong attention to detail and accuracy.

Education and Experience

• Bachelor’s Degree with 3+ years of healthcare leadership OR 5+ years of healthcare leadership experience required.