POS Field Tech (Short term role)

This is a short-term contract opportunity with a maximum duration of 2 months. Reliable transportation is required; candidates must have a valid driver's license, a clean driving record, and the ability to drive up to 50 miles to assigned work locations.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Responsibilities

• Provide onsite technical support and resolve technical issues
• Install and maintain IT equipment
• Deliver high-quality end-user support with a strong customer service focus
• Troubleshoot and repair hardware (PCs, laptops, printers, tablets, mobile devices, servers)
• Install plug-and-play devices
• Manage checklist documents and provide status updates, including pictures and documentation
• Use ticketing systems to document, track, and manage installs
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Escalate issues to higher-level support teams when necessary
• Communicate effectively with both technical and non-technical customers
• Manage customer expectations according to SLA requirements
• Work independently while collaborating across teams

Requirements

• POS (Point of Sale) experience
• Retail store working experience
• Basic technical troubleshooting skills
• Ability to work independently and manage time effectively
• Strong customer service orientation and enthusiasm for helping users
• Experience using ticketing systems
• Valid driver’s license, clean driving record, and reliable transportation

Skills

• Hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers)
• Customer service and communication
• Time management
• Problem-solving and creativity
• Ability to work in a fast-paced, client-driven environment
• Collaboration in a team environment
• Business acumen

Pay

The rate for this position is between $24.00 and $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program (EAP)
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 employment only; no Corp-to-Corp arrangements.