POS Field Tech

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Responsibilities

• Provide onsite technical support and end-user assistance
• Resolve technical issues related to hardware, software, and networking technologies
• Install and maintain IT equipment, including POS systems, PCs, laptops, printers, tablets, mobile devices, and servers
• Perform hardware troubleshooting and repair
• Manage checklist documents and provide status updates, including pictures and documentation
• Use ticketing systems to document, track, and manage installs
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Escalate issues to higher-level support teams when necessary
• Communicate effectively with both technical and non-technical customers
• Manage customer expectations according to SLA requirements

Requirements

• Experience with POS (Point of Sale) systems
• Retail store working experience
• Ability to install plug-and-play devices
• Hardware troubleshooting and repair skills for PCs, laptops, printers, tablets, mobile devices, and servers
• Basic technical troubleshooting skills
• Strong customer service orientation and enthusiasm for helping users
• Ability to work independently while collaborating across teams
• Effective time management skills
• Experience using ticketing systems
• Ability to perform in a fast-paced, client-driven environment

Skills

• Customer Focus
• Drive for Results
• Business Acumen
• Creativity and problem solving
• Ability to work independently and collaboratively in a team environment

Pay

The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

W2 employment only, no Corp to Corp.