POS Field Tech
Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.
About the role
We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.
Responsibilities
- Provide onsite technical support and end-user assistance
- Resolve technical issues and perform hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers)
- Install and maintain IT equipment, including plug-and-play devices
- Support point-of-sale (POS) systems and retail store environments
- Use ticketing systems to document, track, and manage installs
- Follow Standard Operating Procedures (SOPs) and knowledge management practices
- Escalate issues to higher-level support teams when necessary
- Manage checklists, documentation, and provide status updates including pictures
- Communicate effectively with both technical and non-technical customers
- Manage customer expectations according to SLA requirements
Requirements
- Strong troubleshooting skills and basic technical problem-solving abilities
- Experience supporting a wide range of hardware, software, and networking technologies in a field-based environment
- Ability to work independently while collaborating across teams
- Strong customer service orientation and enthusiasm for helping users
- Excellent communication skills for technical and non-technical audiences
- Time management and ability to perform in a fast-paced, client-driven environment
- Experience using ticketing systems
Skills
- POS (Point of Sale) systems experience
- Retail store working experience
- Hardware installation and repair (PCs, laptops, printers, tablets, mobile devices, servers)
- Customer focus and drive for results
- Business acumen and creativity in problem-solving
Benefits
- Medical, dental, and vision insurance
- Life insurance and AD&D insurance
- Disability plans
- Employee Assistance Program
- Paid holidays (up to 6 days annually)
- Paid time off (minimum of 10 days annually)
- Paid parental leave (minimum of 10 days annually)
- 401(k) retirement plan
- Flexible Spending Account (FSA) and Health Savings Account (HSA) pre-tax benefits
Pay
The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
W2 employment only, no Corp to Corp.