POS Field Tech

Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Responsibilities

• Deliver onsite technical support and end-user assistance
• Troubleshoot and repair hardware (PCs, laptops, printers, tablets, mobile devices, servers)
• Install and maintain IT equipment, including POS systems and plug-and-play devices
• Use ticketing systems to document, track, and manage installs and service requests
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Escalate issues to higher-level support teams when necessary
• Provide status updates and manage customer expectations according to SLA requirements
• Check in, deliver pictures, and maintain documentation
• Work independently while collaborating across teams

Requirements

• Experience supporting a wide range of hardware, software, and networking technologies in a field-based environment
• POS/Point of Sale systems experience
• Retail store working experience
• Strong troubleshooting and problem-solving skills
• Excellent customer service and communication abilities
• Ability to communicate effectively with both technical and non-technical customers
• Time management and ability to work in a fast-paced, client-driven environment
• Experience using ticketing systems

Skills

• Customer Focus
• Drive for Results
• Business Acumen
• Creativity and problem solving
• Ability to work independently and collaboratively in a team environment

Pay

The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 employment only; no Corp to Corp. Candidates must be authorized to work in the United States without the need for current or future employer sponsorship.