POS Field Tech

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Responsibilities

• Provide onsite technical support and end-user assistance
• Resolve technical issues and perform hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers)
• Install and maintain IT equipment, including plug-and-play devices
• Support POS (Point of Sale) systems and retail store environments
• Use ticketing systems to document, track, and manage installs and service requests
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Communicate effectively with both technical and non-technical customers
• Provide status updates and manage customer expectations according to SLA requirements
• Check in, deliver pictures, and maintain documentation
• Escalate issues to higher-level support teams when necessary
• Work independently while collaborating across teams
• Manage time and checklists effectively in a fast-paced, client-driven environment

Requirements

• Strong troubleshooting skills and experience supporting a wide range of hardware, software, and networking technologies in a field-based environment
• Basic technical troubleshooting skills and ability to work independently
• Experience using ticketing systems
• Strong customer service orientation and enthusiasm for helping users
• Ability to communicate effectively with both technical and non-technical stakeholders

Skills

• POS (Point of Sale) systems experience
• Retail store working experience
• Hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers)
• Plug-and-play device installation
• Time management and checklist documentation
• Customer focus and drive for results
• Business acumen and creativity in problem-solving
• Ability to work collaboratively in a team environment

Pay

The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program (EAP)
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• Flexible Spending Account (FSA) and Health Savings Account (HSA) pre-tax benefits

W2 employment only; no Corp-to-Corp arrangements.