POS Field Tech (Short term role)

At CompucomStaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

About the role

This is a short-term contract opportunity with a maximum duration of 2 months. You will provide onsite technical support across multiple business locations within an assigned territory, delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Reliable transportation is required. Candidates must have a valid driver's license, clean driving record, and the ability to drive up to 50 miles to assigned work locations.

Responsibilities

• Deliver onsite technical support and end-user assistance
• Install, maintain, and repair IT equipment (PCs, laptops, printers, tablets, mobile devices, servers)
• Troubleshoot hardware, software, and networking issues
• Perform plug-and-play device installations
• Use ticketing systems to document, track, and manage installs and service requests
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Escalate issues to higher-level support teams when necessary
• Manage customer expectations according to SLA requirements
• Check in, deliver pictures, and maintain documentation
• Provide status updates to both technical and non-technical customers

Requirements

• Valid driver’s license and clean driving record
• Ability to drive up to 50 miles to assigned work locations
• Experience supporting a wide range of hardware, software, and networking technologies in a field-based environment
• POS/point-of-sale and retail store experience
• Strong troubleshooting and time-management skills
• Ability to work independently and collaboratively in a fast-paced, client-driven environment
• Authorization to work in the United States without employer sponsorship

Skills

• Technical: Hardware repair, basic technical troubleshooting, plug-and-play device installation
• Customer Service & Communication: Strong customer service orientation, ability to communicate effectively with technical and non-technical users
• Operational: Experience with ticketing systems, following SOPs, knowledge management, issue escalation
• Professional Competencies: Customer focus, drive for results, business acumen, creativity, problem-solving, adaptability

Pay

The rate for this position is between $24.00 and $32.00 per hour. Factors affecting starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The company offers a comprehensive benefits package, subject to eligibility requirements, including:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program (EAP)
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• Flexible Spending Account (FSA) and Health Savings Account (HSA) pre-tax benefits

Benefits information is accurate as of the posting date. The company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

This is a W2-only position; no Corp-to-Corp arrangements.