POS Field Tech (Short term role)

This is a short-term contract opportunity with a maximum duration of 2 months. Reliable transportation is required; candidates must have a valid driver’s license, a clean driving record, and the ability to drive up to 50 miles to assigned work locations.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service.

Responsibilities

• Provide onsite technical support and resolve technical issues
• Install and maintain IT equipment, including POS systems and retail store technology
• Troubleshoot and repair hardware (PCs, laptops, printers, tablets, mobile devices, servers)
• Perform plug-and-play device installations
• Work independently while collaborating across teams
• Manage time effectively and follow checklist documents
• Deliver strong customer service and communicate effectively with technical and non-technical users
• Provide status updates and manage customer expectations according to SLA requirements
• Check in, deliver pictures, and maintain documentation
• Use ticketing systems to document, track, and manage installs
• Follow Standard Operating Procedures (SOPs) and knowledge management practices
• Escalate issues to higher-level support teams when necessary

Requirements

• Experience with POS (Point of Sale) systems
• Retail store working experience
• Basic technical troubleshooting skills
• Ability to work independently and manage time effectively
• Strong customer service orientation and enthusiasm for helping users
• Ability to communicate effectively with both technical and non-technical customers
• Experience using ticketing systems
• Valid driver’s license, clean driving record, and reliable transportation

Skills

• Hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers)
• Customer focus and drive for results
• Business acumen and creativity in problem-solving
• Ability to perform in a fast-paced, client-driven environment
• Collaboration in a team environment

Pay

The rate for this position is between $24.00 and $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, including but not limited to the following benefits, subject to applicable eligibility requirements:

• Medical, dental, and vision insurance
• Life insurance and AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 6 days annually)
• Paid time off (minimum of 10 days annually)
• Paid parental leave (minimum of 10 days annually)
• 401(k) retirement plan
• FSA/HSA pre-tax benefits

W2 employment only; no Corp-to-Corp.