POS Field Tech (Short term role)

This is a short-term contract opportunity with a maximum duration of 2 months. W2 only, no Corp to Corp. Candidates must be authorized to work in the United States without sponsorship.

About the role

We are seeking a Field Technician to provide onsite technical support across multiple business locations within an assigned territory. This role is responsible for delivering high-quality end-user support, resolving technical issues, installing and maintaining IT equipment, and ensuring a positive customer experience through responsive and professional service. Reliable transportation is required; candidates must have a valid driver's license, a clean driving record, and the ability to drive up to 50 miles to assigned work locations.

Responsibilities

• Provide onsite technical support and resolve technical issues for end-users.
• Install and maintain IT equipment, including hardware and software.
• Troubleshoot and repair hardware (PCs, laptops, printers, tablets, mobile devices, servers).
• Perform plug-and-play device installations.
• Manage checklist documents and provide status updates, including pictures and documentation.
• Use ticketing systems to document, track, and manage installs and service requests.
• Follow Standard Operating Procedures (SOPs) and knowledge management practices.
• Escalate issues to higher-level support teams when necessary.
• Communicate effectively with both technical and non-technical customers.
• Manage customer expectations according to SLA requirements.
• Work independently while collaborating across teams in a fast-paced, client-driven environment.

Requirements

• Experience with POS (Point of Sale) systems.
• Retail store working experience.
• Basic technical troubleshooting skills.
• Ability to work independently and manage time effectively.
• Strong customer service orientation and enthusiasm for helping users.
• Valid driver’s license, clean driving record, and reliable transportation.

Skills

• Hardware troubleshooting and repair (PCs, laptops, printers, tablets, mobile devices, servers).
• Customer service and communication.
• Time management and ability to work in a fast-paced environment.
• Problem-solving and creativity.
• Experience using ticketing systems.
• Ability to follow SOPs and knowledge management practices.
• Professional competencies: customer focus, drive for results, business acumen, and teamwork.

Pay

The rate for this position is between $24.00 - $32.00 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

Benefits

The Company offers a comprehensive benefit package that you can elect into, subject to applicable eligibility requirements, including:

• Medical, dental, and vision insurance.
• Life insurance and AD&D insurance.
• Disability plans.
• Employee Assistance Program (EAP).
• Paid holidays (up to 6 days annually).
• Paid time off (minimum of 10 days annually).
• Paid parental leave (minimum of 10 days annually).
• 401(k) retirement plan.
• FSA/HSA pre-tax benefits.