Police Real Time Crime Center Operator

Job Duties

• Demonstrates strong attention to detail in locating addresses, nearby video assets, and associated call-related data during a call for service.
• Simultaneously listens to public safety radio transmissions, monitors calls for service on Computer Aided Dispatch screens, and views selected public-private video assets.
• Observes, detects, and appropriately reports to dispatchers and responding officers elements of crime that are observed through video streams. Recognizes suspicious behaviors and circumstances appearing on video feeds, and records date, time and camera location, or digitally record those activities when appropriate under the policy.
• Communicates effectively, both verbally and in writing, facts and circumstances of importance during and immediately following a police response to crime, often during dynamic and stressful conditions.
• Notifies Dispatch of locations of crimes in progress.
• Conducts open source and restricted queries using specialized criminal justice intelligence-based databases. Provides intelligence sharing and investigative assistance to patrol, investigation, and other public safety personnel in real-time.
• Operates desktop, laptop, network, and secure system computers; public safety radios and telephones; access, navigate, and record when permissible under the policy, disparate video systems accessible through the RTCC platform; operate other equipment as assigned.
• Prepares incident, supplemental, and investigative reports that are clear, concise, and accurate.
• Performs key functions requiring technical expertise and attention to detail such as entry, query, and retrieval of investigative data; location of source documents and reports from a variety of computer networks to include the police department, city, state, county, and federal computer systems, as well as investigative, intelligence and open-source applications.
• Serves as a liaison with other RTCCs and assists law enforcement agencies requiring real-time Farmington Police Department information.
• Applies criminal justice and legal protocols, follows all related agency policies, and exercises technical expertise in the capture, preparation, and storage of data and video work products.
• Creates and manages spreadsheets and other analytical tools as needed
• Notifies supervisory staff of important and/or critical incidences.
• Maintains clarity of thought and performance of duty during stressful situations.
• Interacts with co-workers and the public with tact, diplomacy, integrity, respect, and effectiveness.
• Participates in ongoing training to remain current in work methods, procedures, and related laws.
• Accepts direction from supervisor(s) and carries out assigned tasks.
• Situational awareness provided will include but is not limited to tracking evolving situations, identification of possible suspects, and suspect vehicles, locating fleeing suspects, and calling for additional resources when on-scene personnel are unable to do so.
• Provides video monitoring of activities during special events, protests, and large gatherings.
• When directed, assist with undercover narcotic investigations by providing additional visual assistance to the operations.
• Responds to requests for video evidence during/after critical incidents as well as post-incident investigations.
• Provides court testimony on the validity and authenticity of the video footage.
• Performs other related duties as assigned.
• Make sound decisions and quickly react positively under stressful conditions which may include the life or well-being of a citizen or public safety member who is in danger.
• Conducts searches through various databases to gather pertinent information on vehicles, neighborhoods, suspects, or addresses as needed.
• Integrates training, experience, and knowledge to identify potentially dangerous situations.

Qualifications

• Graduation from an accredited four-year college or university with major coursework in Criminal Justice Administration, Business or Public Administration, GIS mapping, Information Technology, Computer Science, Statistics, or a related field is preferred or an equivalent combination of education and experience sufficient to perform job duties.
• Valid state driver's license with an acceptable driving record for the past three years.
• Work experience in law enforcement or the criminal justice system is preferred. Experience in crime analysis, crime investigation, intelligence analysis, or GIS experience in law enforcement, military, government, or education is preferred.
• Work experience performing statistical analysis and research including analyzing data, developing recommendations, implementing strategies, and preparing reports of findings is preferred.
• Professional certifications such as IACA Law Enforcement Analyst (CLEA) or IALEIA Basic certification is preferred.
• Knowledge in data analysis, data management and retrieval, research methods, theory, and statistics as well as the ability to conduct complex statistical and analytical studies.
• Knowledge of computer data systems, statistical analysis, and geographic information systems.
• Knowledge of methods and techniques of program and project management, including development of objectives related to crime prevention methods and procedures, the monitoring of programs and projects, and critical analysis and evaluation methods.
• Excellent writing skills with the ability to communicate effectively orally and in writing; ability to establish and maintain effective working relationships with coworkers, supervisors, other City personnel, and members of the public; ability to exercise sound judgment in evaluating situations and in making decisions; ability to follow and give verbal and written instructions.
• Ability to operate tools and equipment listed.