Real Time Crime Center Operator

About the role

Positions assigned to this class assist with the daily operation of the Real Time Crime Center by performing technology-based investigative work. Essential duties include monitoring and operating RTCC technology systems, providing real-time information to police officers, researching and analyzing information, and coordinating with other law enforcement personnel.

Responsibilities

• Maintain strict confidentiality and security of sensitive law enforcement information.
• Support special events, critical incidents, and large-scale operations through enhanced monitoring and intelligence gathering.
• Coordinate with dispatch, patrol officers, detectives, and other law enforcement personnel to provide timely and accurate information during incidents.
• Document activities, intelligence findings, and relevant information in department systems to support investigations and case follow-up.
• Prepare reports, summaries, and alerts related to RTCC activities, crime trends, or emerging incidents.
• Conduct database queries in accordance with CJIS policies and department procedures.
• Monitor multiple information sources simultaneously and rapidly evaluate incoming data to support officer safety and situational awareness.
• Assist with locating stolen vehicles, wanted persons, missing persons, and other investigative leads using available technologies and intelligence tools.
• Perform other duties as assigned in support of police operations and public safety initiatives.

Requirements

• Must possess High School Diploma or GED, and two (2) years paid full-time experience in a law enforcement environment.
• Knowledge of City, State, Federal, and Department procedures, policies and guidelines; City Code; Chain of command protocol; Arizona Revised Statutes, and the Arizona Victims’ Bill of Rights.
• Principles and practices of law enforcement operations and public safety communications.
• Real Time Crime Center technologies, including video surveillance systems, automated license plate readers (ALPR), mapping tools, and other intelligence platforms.
• Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and other law enforcement databases.
• Criminal Justice Information System (CJIS) security policies and requirements.
• Basic investigative and intelligence-gathering techniques used to support police operations.
• Geographic features, major roadways, and locations within the city and surrounding areas.
• Department policies, procedures, and applicable federal, state, and local laws related to law enforcement data access and confidentiality.

Qualifications

• Operating multiple computer systems, databases, and technology platforms simultaneously.
• Analyzing and interpreting information quickly and accurately in real-time situations.
• Communicating clearly and concisely, both verbally and in writing, with police personnel and other public safety partners.
• Managing multiple tasks and priorities in a fast-paced, high-stress environment.
• Preparing reports, documentation, and summaries related to RTCC activities and incidents.
• Maintaining accuracy and attention to detail when entering or retrieving information from law enforcement systems.

Skills

• Operating multiple computer systems, databases, and technology platforms simultaneously.
• Analyzing and interpreting information quickly and accurately in real-time situations.
• Communicating clearly and concisely, both verbally and in writing, with police personnel and other public safety partners.
• Managing multiple tasks and priorities in a fast-paced, high-stress environment.
• Preparing reports, documentation, and summaries related to RTCC activities and incidents.
• Maintaining accuracy and attention to detail when entering or retrieving information from law enforcement systems.

Benefits

The City of Apache Junction offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please click here for more information.

Pay

Description (Anticipated Hiring rate $32.61 - $34.26 hour)

Schedule

Shift work, including evenings, weekends, holidays, and extended hours during critical incidents, may be necessary.