Real Time Crime Center Operator

About the role

Positions assigned to this class assist with the daily operation of the Real Time Crime Center by performing technology-based investigative work. Responsible for conducting real time assessments and supporting priority calls for service by gathering and disseminating critical information in real time back to first responders and public safety supervisors who are responsible for the management of public safety emergencies.

Responsibilities

• Maintain strict confidentiality and security of sensitive law enforcement information.
• Support special events, critical incidents, and large-scale operations through enhanced monitoring and intelligence gathering.
• Coordinate with dispatch, patrol officers, detectives, and other law enforcement personnel to provide timely and accurate information during incidents.
• Conduct database queries in accordance with criminal justice information system (CJIS) policies and department procedures.
• Monitor multiple information sources simultaneously and rapidly evaluate incoming data to support officer safety and situational awareness.
• Document activities, intelligence findings, and relevant information in department systems to support investigations and case follow-up; Prepare reports, summaries, and alerts related to RTCC activities, crime trends, or emerging incidents.
• Assist with locating stolen vehicles, wanted persons, missing persons, and other investigative leads using available technologies and intelligence tools.
• Operate multiple computer systems, databases, and technology platforms simultaneously.
• Analyze and interpret information quickly and accurately in real-time situations.
• Communicate clearly and concisely, both verbally and in writing, with police personnel and other public safety partners.
• Manage multiple tasks and priorities in a fast-paced, high-stress environment.
• Prepare reports, documentation, and summaries related to RTCC activities and incidents.
• Maintain accuracy and attention to detail when entering or retrieving information from law enforcement systems.

Requirements

• Must possess High School Diploma or GED, and two (2) years paid full-time experience in a law enforcement environment such as a police department, public safety telecommunications center, Real Time Crime Center, or other related public safety setting.
• Knowledge City, State, Federal, and Department procedures, policies and guidelines; City Code; Chain of command protocol; Arizona Revised Statutes, and the Arizona Victims’ Bill of Rights.
• Principles and practices of law enforcement operations and public safety communications.
• Real Time Crime Center technologies, including video surveillance systems, automated license plate readers (ALPR), mapping tools, and other intelligence platforms.
• Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and other law enforcement databases.
• Criminal Justice Information System (CJIS) security policies and requirements.
• Basic investigative and intelligence-gathering techniques used to support police operations.
• Geographic features, major roadways, and locations within the city and surrounding areas.
• Department policies, procedures, and applicable federal, state, and local laws related to law enforcement data access and confidentiality.

Skills

• Operating multiple computer systems, databases, and technology platforms simultaneously.
• Analyzing and interpreting information quickly and accurately in real-time situations.
• Communicating clearly and concisely, both verbally and in writing, with police personnel and other public safety partners.
• Managing multiple tasks and priorities in a fast-paced, high-stress environment.
• Preparing reports, documentation, and summaries related to RTCC activities and incidents.
• Maintaining accuracy and attention to detail when entering or retrieving information from law enforcement systems.

Benefits

The City of Apache Junction offers a comprehensive benefits package for full-time and some part-time positions. For more detailed information on the benefits offered, please click here for more information.

Pay

$32.61 - $47.22 hourly

Schedule

Shift work, including evenings, weekends, holidays, and extended hours during critical incidents, may be necessary.