Real Time Crime Center Operator

About the role

This non-sworn position conducts real-time assessments and supports priority calls for service by gathering and disseminating critical information to first responders and public safety supervisors managing public safety emergencies. Emergencies include in-progress violent crimes and serious traffic accidents.

Responsibilities

• Use available real-time video feeds and law enforcement information systems to provide updated information to responding officers as events unfold.
• Proactively monitor real-time video feeds to identify and recognize possible crimes in progress and request officer response.
• Evaluate computer-aided dispatch (CAD) calls or incoming 911 calls to determine if additional intelligence can be gathered and provided to responding officers.
• Write supplemental reports.
• Monitor police alarm panels.
• Perform related duties as required.

Work is performed under the general direction of a Police Sergeant or other sworn police employee.

Requirements

• Graduation from high school or GED.
• Two years’ work experience in a law enforcement/public safety environment.
• Successful completion of a background investigation due to the confidential, sensitive nature of information handled.
• Must pass a psychological evaluation upon receiving a conditional job offer.
• Must successfully pass Terminal Operator Certification (TOC) from the Department of Public Safety within one year of employment.
• Subject to pre-employment or pre-placement alcohol, drug, and/or controlled substance testing.

Qualifications

All employees are expected to uphold and exhibit the City’s shared employee values of Knowledge, Respect, and Integrity.

• Experience as a sworn law enforcement officer, police/fire dispatcher, or 911 operator is desirable.
• Some (6 months to 1 year) experience utilizing a computer to enter and retrieve information is preferred.

Schedule

This position works rotating shifts, including weekends and holidays.

FLSA non-exempt.