Real Time Information Specialist (Police)

About the role

This civilian position performs a variety of support duties related to the day-to-day operations and investigative follow-up of the Real Time Information Center (RTIC) through the use of video monitoring, ALPR data, sensor technologies, and open-source intelligence on a variety of software applications and CJIS compliant databases.

Responsibilities

• Actively monitors NWCD calls for service and determines available RTIC resources to assist daily field operations.
• Prioritizes Schaumburg field operations and investigative follow-up.
• Maintains strategic relationships within the region.
• Participates in meetings and multijurisdictional operational plans to offer support and maximize resources.
• Prepares necessary reports accurately in a timely manner and logs daily activity.
• Notifies management of any important or critical incidents.
• Reports any technical issues to RTIC management and initiates technical support when needed.
• Provides training and on-boarding to new RTIC operators as well as Department-wide RTIC awareness training.
• Performs other duties as assigned.
• Assists with Community Service Officer duties as needed.
• Completes customer service requests.

Qualifications

• Education equivalent to a high school diploma.
• A minimum of one year of experience in law enforcement.
• Possession of a valid driver's license.
• CPR certification preferred or ability to obtain within 6 months from the date of hire.
• Proficiency with current computer technology, job-specific software, and customer service systems.

Skills

• Ability to cope with numerous interruptions.
• Exposure to varying weather conditions including extreme conditions.
• Exposure to extreme lighting conditions, natural and man-made light.
• Exposure to fire, smoke, and chemical leaks/spills during emergencies.

Benefits

• Flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund.
• Paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

Pay

Starting pay rate: $38.17 - $42.47 per hour based on a 40-hour workweek. Salary dependent on qualifications. The salary range for this position is $38.17 - $55.35.

Schedule

The position is represented by a union; you may refer to the AFSCME collective bargaining agreement available on our website.

Benefits

• Flexible benefit Section 125 plan including health, dental, vision, and life insurance as well as medical and dependent care flexible spending accounts, and a retirement plan through the Illinois Municipal Retirement Fund.
• Paid holidays, paid vacation, sick leave, tuition reimbursement, succession development, and more.

About the Village of Schaumburg

The village employs approximately 600 employees in 12 departments, including police, fire, engineering and public works, communications, community development, cultural services, economic development, finance, general government, human resources, information technology, and transportation. Our employees work to serve the residents and strive to make Schaumburg the best community it can be. Our Core Values are the heart and soul of how we operate. Customer service, integrity, respect, teamwork, and trust are the values we dedicate ourselves to with the goal of providing excellent services and programs to meet the needs of our community and those within our organization. Each member of the Schaumburg team is valued, belongs and provides essential services to the residents, visitors, and businesses of Schaumburg. We are proud of the rich diversity of the Schaumburg community, and we want employees to bring their own unique capabilities, experiences, and characteristics to their work in serving the community. The characteristics of humility, empathy, respect, and open-mindedness are cornerstones of our organizational culture. The success of the village depends on our employees, and we are committed to helping employees continue growing and developing in their careers.

Selection Process

• The candidate screening process may consist of an application review, skills testing, employability assessment, interviews, and other job-related testing or verifications.
• Chosen candidates will be subject to background checks and a criminal history investigation.
• The top candidate will need to successfully complete the post-offer qualifying pre-employment medical examination and drug screen (including cannabis).
• Individuals requesting reasonable accommodations under the Americans with Disabilities Act to complete the application process should contact the Human Resources Department at 847-923-3900.
• The Village of Schaumburg is an Equal Opportunity Employer.