Patient Services Representative - Full time

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Maintain a safe and clean office environment
• Assume various responsibilities as determined by the office manager and doctor(s)

Requirements

• Prior office experience is beneficial, but not required, as we have a comprehensive training program
• A positive attitude and a patient-focused experience are valued

Qualifications

• High school diploma or equivalent
• Strong communication skills
• Basic computer skills, including keyboarding and basic software applications
• Ability to lift up to 15 pounds on a regular basis from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead

Benefits

• Starting hourly wage based on previous experience
• 6.5 paid holidays per year
• Approximately 8 days of PTO within first year
• Full slate of benefits to include health, dental, vision, and 401k
• Growth and wage increase through company paid certification program

Schedule

• Professional medical office environment

Pay

• Starting hourly wage based on previous experience