Patient Service Representative - FULL TIME

About the role

The Advanced Patient Services Representative ensures the smooth operation of the clinic practice by managing patient interactions, handling administrative tasks, and providing exceptional customer service. This role demands a high level of professionalism, strong communication skills, and the ability to efficiently juggle a variety of responsibilities.

Responsibilities

• Manage patient interactions and provide courteous, professional customer service.
• Perform administrative tasks such as data entry, appointment scheduling, and processing documentation.
• Maintain accuracy and attention to detail when entering patient information.
• Handle inquiries and concerns with tact, diplomacy, and empathy.
• Uphold confidentiality and follow privacy policies/procedures.
• Adapt to unexpected situations and work effectively under pressure.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Requirements

• High school diploma or equivalent.
• Ability to push, pull, and/or lift up to 50 lbs occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.

Qualifications

• One year of applicable medical office experience (preferred).

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills; empathetic and patient‑focused.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and discretion.
• Adaptable and able to work effectively under pressure.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Full‑time position.