Patient Service Representative - Full Time

About the role

Integrated Physical Therapy is looking for a full-time Patient Service Representative to help patients feel welcome, informed, and supported throughout their care. Our outpatient practice emphasizes individualized treatment and strong relationships with the people we serve. As a Patient Service Representative, you’ll be a key point of contact for patients and a partner to our clinical team. You’ll help keep the day running smoothly while making sure patients have a positive experience from their first call through their final visit. Location: Narberth, PA.

Responsibilities

• Welcome patients and manage check-in and check-out.
• Answer calls, respond to inquiries, and schedule initial evaluations and follow-up visits.
• Help patients understand appointment details, paperwork, and financial responsibilities.
• Collect and process copays, coinsurance, and deductible payments.
• Verify insurance benefits and obtain insurance authorizations.
• Contact physicians’ offices to obtain prescriptions and referrals.
• Maintain accurate patient information and handle it with care and confidentiality.
• Work with therapists to keep schedules organized and follow up with patients who need appointments.
• Run and update reports that support clinic operations.

Requirements

• A warm, professional communicator who enjoys helping people.
• Strong organizational skills and attention to detail.
• The ability to multitask and manage competing priorities in a busy office.
• Confidence using computers and learning new systems.
• A team-oriented approach and willingness to take initiative.
• Insurance experience is a plus, but is not required.
• Experience in a medical office, physical therapy clinic, scheduling, or customer service is helpful.
• Training will be provided.

Benefits

• Health insurance
• Paid time off
• 401(k)
• Training and ongoing support

Schedule

Monday–Friday, 8:00 AM–4:00 PM; no weekends.