Patient Service Representative - Full-Time

About the role

The Patient Service Representative (PSR) is the initial contact for patients and visitors, responsible for managing front desk operations to ensure a positive and seamless patient experience.

Responsibilities

• Greet and register patients, verify identities
• Answer phones and perform clerical tasks (Epic charting, scanning, faxing)
• Schedule appointments and procedures
• Monitor provider schedules
• Maintain accurate records
• Handle patient concerns
• Manage cash drawer and billing tasks
• Support system updates
• Uphold safety and privacy policies

Requirements

• High school diploma or equivalent
• Customer service experience preferred
• Knowledge of medical terminology, insurance, and billing
• Strong communication skills
• Detail-oriented and confidentiality-focused
• Adaptable and able to work under pressure
• Proficient in basic computer skills and issue resolution