Patient Service Representative - Full-Time

Role: The Patient Service Representative (PSR) is the initial contact for patients and visitors, responsible for managing front desk operations to ensure a positive and seamless patient experience. Key Responsibilities: Greet and register patients, verify identities, answer phones, perform clerical tasks (Epic charting, scanning, faxing), schedule appointments and procedures, monitor provider schedules, maintain accurate records, handle patient concerns, manage cash drawer and billing tasks, support system updates, and uphold safety and privacy policies. Qualifications & Skills: High school diploma or equivalent; customer service experience preferred. Knowledge of medical terminology, insurance, billing, and strong communication skills necessary. Must be detail-oriented, confidentiality-focused, adaptable, and able to work under pressure. Proficient in basic computer skills and issue resolution.