Patient Service Representative - FULL TIME

About the role

Find your calling at Mercy! The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Responsibilities

• Manage patient interactions and administrative tasks.
• Provide exceptional customer service to patients and visitors.
• Handle inquiries and concerns with tact and diplomacy.
• Schedule appointments and process documentation accurately.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Requirements

• High school diploma or equivalent.
• Ability to push, pull, and/or lift 50 lbs. occasionally.
• Ability to stand and walk during each shift.
• Ability to grip, reach, bend, kneel, twist, and squat to perform duties.
• Maintain confidentiality and follow privacy policy/procedure.
• Attend and complete Clinic Core Front Desk Training post‑hire.

Qualifications

• One year of applicable medical office experience (preferred).

Skills

• Strong verbal and written communication skills.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills.
• Empathetic, patient‑focused, able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail.
• Ability to maintain confidentiality and follow privacy policies.
• Adaptable and able to work effectively under pressure.

Benefits

• Medical, dental, and vision coverage.
• Paid time off.
• Tuition support.
• Matched retirement plans for team members working 32+ hours per pay period.

Schedule

Full‑time position.