Patient Service Specialist - Medical Front Office

Patient Service Specialist (PSS)

Responsibilities

• Check in and check out patients
• Insurance verifications
• Scheduling
• Reports
• Faxing and scanning
• Other office duties
• Credentials patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record.
• Verifies patient insurance, obtains required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies.
• Collects towards patient responsibility at each visit.
• Scans and maintains medical documents.
• Reconciles and posts charges daily and other reporting to ensure clean claim processing.
• Responds to all requests for information from patients, other departments, and physicians.
• Maintains office, orders supplies, and manages mail.

Requirements

• High school diploma or GED
• Customer service experience
• Knowledge of insurance verification
• Healthcare, medical, or dental office administration experience preferred

Qualifications

• Flexible schedule to accommodate center needs
• Willingness to adjust schedule to center needs
• Attends all mandatory meetings and in-service education programs
• Travels to non-home location centers or other sites for coverage when necessary