Patient Service Specialist - Medical Front Office

About the role

This is an entry-level, full-time position with hours varying between Monday and Friday, 7:00 AM to 7:00 PM.

Responsibilities

• Process referrals, schedule patients, and complete the intake process and data entry.
• Handle insurance verification, authorizations, and review of benefits with patients.
• Collect copays and patient responsibility at each visit.
• Arrive and schedule patients, generate billing reports, and close reports.
• Coordinate patient appointments to minimize cancellations and support treatment adherence.
• Register patient information, ensuring all forms are complete with signatures and accurate documentation in the electronic medical record.
• Explain benefits, financial responsibilities, billing, and outpatient policies to patients.
• Scan and maintain medical documents.
• Reconcile and post charges daily and perform other reporting to ensure clean claim processing.
• Respond to all requests for information from patients, other departments, and physicians.
• Maintain office, order supplies, and manage mail.
• Adjust schedule to meet center needs, including traveling to non-home location centers or other sites for coverage when necessary.
• Attend all mandatory meetings and in-service education programs.

Requirements

• High school diploma or GED is required.
• Organized, detail-oriented, and flexible.
• Able to work well with others or independently.
• Provide outstanding customer service in a fast-paced environment.
• Willingness to adjust schedule as needed.

Preferred Qualifications

• Customer service experience.
• Knowledge of insurance verification.
• Healthcare, medical, or dental office administration experience.

Pay

Starting salary: $19 - $25 per hour based on experience. Compensation depends upon candidate’s years of experience and internal equity.

Benefits

• Health, Dental, and Vision insurance.
• Life insurance.
• Prescription coverage.
• Paid Time Off (PTO) and Extended Illness Days (EID).
• A 401(k) retirement plan with company match.
• Short and Long Term Disability.
• Personal and Family Medical Leave.
• PSS Ladder Program.
• Eligibility and effective dates vary.