Patient Service Specialist

About the role

Select Physical Therapy is seeking a Patient Service Specialist to serve as the face of our busy outpatient clinic in Arlington, VA. This position is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and can effectively multitask between patient interactions, administrative responsibilities, and incoming phone calls. As the first point of contact for patients, you will play a key role in delivering an exceptional patient experience while supporting providers and clinical staff.

Responsibilities

• Greet patients and manage check-in and check-out processes
• Register new patients and update demographic and insurance information
• Schedule appointments and follow-up visits
• Answer incoming phone calls and assist patients with questions and requests
• Maintain accurate patient records in the EMR system
• Provide outstanding customer service to patients, providers, and staff
• Support daily front office operations and administrative tasks
• Effectively balance patient interactions, data entry, and phone responsibilities throughout the day

Qualifications

• Previous medical front desk, patient service, or healthcare customer service experience
• Experience with patient registration and appointment scheduling
• Strong customer service and communication skills
• Comfortable answering high-volume phone calls
• Solid computer skills and data entry experience
• Ability to work independently and multitask in a busy clinic setting
• Reliable attendance and punctuality

Schedule

Monday: 6:30 AM - 3:00 PM; Tuesday: 10:30 AM - 7:00 PM; Wednesday: 6:30 AM - 3:00 PM; Thursday: 10:30 AM - 7:00 PM; Friday: 6:30 AM - 3:00 PM

Pay

The pay range for this position is $19.00 - $19.00/hr.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
• Opportunity to work with a leading outpatient physical therapy organization
• Exposure to a dynamic healthcare environment
• Potential for long-term career growth within the organization
• Contract-to-hire opportunity with the possibility of permanent placement at locations throughout Arlington, Alexandria, Annandale, or Falls Church
• Collaborative team environment focused on patient care