Patient Service Specialist

About the role

At Concentra you will be a vital member of the patient care team, providing exceptional care and ensuring every patient receives quality clinical care in a welcoming and respectful environment. The Patient Service Specialist performs complex administrative duties including patient registration, scheduling, customer service, and management of a multi‑line phone system.

Responsibilities

• Greet patients and visitors and communicate wait times.
• Obtain authorizations as needed to process patients for services.
• Check in patients using the appropriate patient management system and explain required forms.
• Answer incoming telephone lines, direct callers, and manage appointment reminders, rescheduling, or cancellations.
• Check out patients, distribute records, and file paperwork, medical records, and correspondence.
• Maintain inventory of office supplies and printed forms.
• Disseminate paperwork to outside parties, including non‑injury, custody, and control forms.
• Follow HIPAA guidelines and safety rules.
• Attend center staff meetings and participate in required training.
• Process patient referrals, including checkout, paperwork processing, patient education, and communication with the Client Support Group.
• Assist the Center Operations Director or other leader with daily administrative functions.
• Help maintain a neat, clean, and orderly facility appearance.
• Use employer reporting tool to scan and distribute employer results and paperwork.
• Review clinician transcriptions and enter applicable charges via the internal charge entry system.
• Perform medical assistant duties such as breath alcohol tests, drug screens, TB skin test reads, or other duties as assigned/approved by medical leadership.

Qualifications

• High School Diploma or GED.
• 6 months to 1 year of related experience; working knowledge of state‑specific occupational medicine requirements preferred.
• Core competencies: service mentality, attention to detail, sense of urgency, initiative, and flexibility.
• Strong decision‑making and problem‑solving abilities.
• Outstanding customer service skills with tact and professionalism.
• Ability to handle sensitive and confidential information (HIPAA/PHI) in compliance with laws and policies.
• Effective communication with employers, patients, providers, and employees.
• Ability to maintain working relationships at all employee levels.
• Intermediate knowledge of Microsoft Office (Word, Excel, Outlook) and data entry into various systems.
• Capability to perform all aspects of front‑office operations.
• Drive to achieve or exceed established service standards.

Benefits

• 401(k) retirement plan with employer match.
• Medical, vision, prescription, telehealth, and dental plans.
• Life and disability insurance.
• Paid time off and extended illness days.
• Colleague referral bonus program.
• Tuition reimbursement.
• Commuter benefits.
• Dependent care spending account.
• Employee discounts.
• Center achievement bonuses.

Pay

Base compensation rate ranges from $17.89 to $23.26 hourly, depending on experience, geographic location, and seniority, as permitted by applicable law.