Patient Service Specialist - Medical Front Office
About the role
We are seeking a highly organized, detail oriented, and flexible individual who thrives in a fast-paced environment. The ideal candidate will be a team player who can also work independently, consistently delivering outstanding customer service and ensure tasks are completed efficiently and accurately. This is an entry-level position.
Schedule
Monday - Friday, 7-7, Full Time. Travel to multiple locations will be required. Willingness to adjust schedule to center needs.
Compensation
Starting salary: $19 - $25 per hour based off experience. Compensation depends upon candidate’s years of experience and internal equity.
Responsibilities
- Check in, check out, insurance verifications, scheduling, reports, faxing and scanning and other office duties
- Coordinates patient appointments, working with Center manager to minimize cancellations and support Treatment adherence
- Registers patient information, ensuring all forms are complete with signatures and accurate information documented in the electronic medical record
- Verifies patient insurance, obtaining required authorizations before patient visit and explains benefits, financial responsibilities, billing, and outpatient policies
- Collects toward patient responsibility at each visit
- Scan and maintain medical documents
- Reconciles and posts charges daily and other reporting to ensure clean claim processing
- Responds to all request for information from patients, other department and physicians
- Maintains office, orders supplies and manages mail
- Travels
- Attends all mandatory meetings and in-service education programs
- Travels to non-home location center or other site for coverage when necessary
Requirements
- HS diploma or GED is required
Preferred Experience
- Customer service experience
- Knowledge of insurance verification
- Healthcare, medical, or dental office administration
Benefits
We strive to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.
- Health, Dental, and Vision insurance; Life insurance; Prescription coverage
- Paid Time Off (PTO) and Extended Illness Days (EID)
- A 401(k) retirement plan with company match
- Short and Long Term Disability
- Personal and Family Medical Leave
- PSS Ladder Program
Eligibility and effective dates vary