Patient Service Representative PRN STARS Baker City

About the role

This is a PRN (as-needed) role providing staffing coverage at the Baker City STARS Clinic. PRN employees are typically required to work at least 3 shifts per month but may cover more as desired or available. Shifts are typically between 6:00 AM – 6:00 PM, Monday through Friday.

The Baker City Clinic is located at 3325 Pocahontas Rd, Baker City, OR 97814.

Responsibilities

• Check in patients for appointments and collect co-pays.
• Answer telephones, take accurate messages, and schedule appointments.
• Verify insurance eligibility and update patient information in the electronic medical record (EPIC).
• Protect patients’ rights by maintaining confidentiality of personal and financial information in accordance with HIPAA regulations.
• Greet patients immediately, providing a positive customer service experience.
• Register patients for appointments and complete required paperwork.
• Verify and update existing patient and insurance information.
• Keep patient appointments on schedule by notifying the provider of patient arrival.
• Inform patients of delays, explain reasons, and provide estimated wait times.
• Collect, record, and communicate patient responsible balances for visits, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles.
• Assist patients with all aspects of Financial Assistance paperwork.
• Control credit extended to patients via payment plans.
• Maintain business office inventory, equipment, and supplies.
• Keep the reception area and work area neat.
• Follow Cash Control Policy and Procedure, balancing daily financial activities.
• Ensure collection of payments at the time of service.

Requirements

• High School Diploma or equivalent (preferred).
• Previous customer service experience (required).
• Healthcare experience (preferred).
• Electronic health record (EHR) experience (a plus).
• Medical terminology (preferred).
• Experience with process improvement or lean philosophy (preferred).

Skills

• Friendly, detail-oriented, and a quick learner.
• Passion for providing high-quality customer service.
• Excellent communication skills.
• Ability to provide superior customer service while utilizing independent decision-making skills.
• Empathetic, genuine, and self-motivated.

Benefits

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.

Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities.