Patient Service Representative PRN STARS Baker City

Description

At Saint Alphonsus Health System, we seek individuals dedicated to exceptional service and high-quality care. We are seeking a Patient Service Representative to join the STARS Baker City Clinic team. This role involves assisting patients with administrative needs, managing appointments, and ensuring smooth patient flow.

POSITION DETAILS

This is a PRN role at the Baker City STARS Clinic, requiring at least 3 shifts per month. Shifts are from 6:00 AM to 6:00 PM, Monday through Friday. The clinic is located at 3325 Pocahontas Rd, Baker City, OR 97814.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent preferred
• Previous customer service experience required
• Healthcare experience preferred
• Electronic health record (EHR) experience a plus
• Medical terminology preferred
• Experience with process improvement or lean philosophy preferred

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Organization's Mission, Vision, and Values in behaviors, practices, and decisions
• Protects patients’ rights by maintaining confidentiality of personal and financial information and follows guidelines for HIPPA regulations
• Maintains operations by following policies and procedures and reports needed changes

ADDITIONAL DUTIES

• Acknowledges and greets patients immediately, providing a positive customer service experience
• Registers patients for appointments and completes paperwork
• Verifies and updates existing patient and insurance information
• Keeps patient appointments on schedule by notifying provider of patient’s arrival
• Informs patients immediately of delays, explains why, and the anticipated wait time
• Collects, records, and communicates to patients their responsible balances for visit, diagnostic testing, supplies, etc.
• Maintain knowledge of different payer practices and deductibles
• Aid patients with all aspects of Financial Assistance Paperwork Control credit extended to patients via a payment plan
• Maintain business office inventory and equipment and order supplies
• Maintain a neat work area including the reception area
• Follow Cash Control Policy and Procedure and balances daily financial activities
• Ensure collection of payments at time of service

About Saint Alphonsus

Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health. Visit www.saintalphonsus.org/careers to learn more about the benefits, culture, and career development opportunities available to you at Saint Alphonsus Health System. Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity, and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by federal, state, or local law. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.