Patient Service Representative Hospital PRN

Essential Functions

• Registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Collaborates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible parties.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Physical Requirements

• Frequent walking between different areas.
• Pushing a wheelchair with a patient in it and maneuvering through doors, up/down ramps and elevators.
• Quick response to medical STATs and emergencies.
• Sitting frequently.
• Lifting 20-50 pounds occasionally.
• Works in a fast-paced environment with numerous interruptions.

Education, Experience & Certifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Accurate spelling and attention to detail required.
• Must be able to type at a speed of 40 words per minute.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third-party reimbursement preferred.
• Excellent communication skills and customer service skills required.