Patient Service Representative Hospital PRN

About the role

This position registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services. It verifies insurance coverage and obtains authorization for all services requiring authorization, pre-certification, and/or referral. It coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. It requests upfront payment of deposits from responsible parties. It updates schedules for cancellations, rescheduling, and other changes on an ongoing basis.

Responsibilities

• Registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Collaborates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible parties.
• Updates schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Requirements

• Frequent walking from different areas.
• Ability to push a wheelchair with patient in it and maneuver through doors, up/down ramps and elevators.
• Quick response to medical STATs and emergencies.
• Sitting frequently.
• Able to lift 20-50 pounds occasionally.
• Works in a fast-paced environment with numerous interruptions.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Accurate spelling and attention to detail required.
• Must be able to key 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third party reimbursement preferred.
• Excellent communication skills and customer service skills required.

Skills

• Knowledge of patient registration, insurance, and hospital billing.
• Medical terminology knowledge and understanding of third party reimbursement.
• Excellent communication skills and customer service skills.

Benefits

Advocate Health offers a comprehensive suite of Total Rewards, including:

• Compensation
• Premium pay
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and well-being programs
• Competitive compensation
• Generous retirement offerings
• Programs that invest in your career development
• One of the nation’s largest graduate medical education programs
• Community benefits

Pay

$22.00 per hour

Schedule

Variated schedule