Patient Service Representative Hospital PRN

About the role

This position registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services. It verifies insurance coverage and obtains authorization for all services requiring authorization, pre-certification, and/or referral. It coordinates with patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged. It requests upfront payment of deposits from responsible parties and updates the schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Responsibilities

• Registers or pre-registers all scheduled patients for admission, partial hospitalization, and outpatient services.
• Verifies insurance coverage and obtains authorization for all services that require authorization, pre-certification, and/or referral.
• Calls patients and scheduling departments to reschedule procedures until authorization or patient payment can be arranged.
• Requests upfront payment of deposits from responsible parties.
• Updates the schedule for cancellations, rescheduling, and other changes on an ongoing basis.

Requirements

• Frequent walking from different areas.
• Pushing a wheelchair with a patient in it and maneuvering through doors, up/down ramps and elevators.
• Responding quickly to medical STATs and emergencies.
• Sitting frequently.
• Lifting 20-50 pounds occasionally.
• Works in a fast-paced environment with numerous interruptions.

Qualifications

• High School Diploma or GED required; Bachelor's Degree preferred.
• Accurate spelling and attention to detail required.
• Must be able to type 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing preferred.
• Medical terminology knowledge and understanding of third-party reimbursement preferred.
• Excellent communication skills and customer service skills required.

Skills

• Accurate spelling and attention to detail.
• Ability to type 40 wpm.
• Knowledge of patient registration, insurance, and hospital billing.
• Medical terminology knowledge and understanding of third-party reimbursement.
• Excellent communication skills and customer service skills.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

Pay

$22.00 per hour, based on factors such as qualifications, skills, relevant experience, and/or training.

Schedule

Variated Schedule