Patient Scheduling Representative - Oncology

Responsibilities

• Collects patient demographic and insurance information then accurately keys this information into the electronic patient record systems.
• Accurately schedules and/or cancels and/or reschedules all patient appointments for medical services.
• Completes patient pre-registration, verifying insurance coverage, referral and medical record information is available in chart at time of appointment, provides verbal patient liability estimate and reminder of scheduled appointments as needed.
• Correctly takes messages either by phone, ensuring all necessary information is gathered and documented following departmental guidelines. Also ensure that the messages are delivered in a timely manner.
• Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.
• Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.
• Collect Co-pay or Co-insurance to appropriate accounts.

Qualifications

• Minimum of 2 years hospital collection experience preferred.
• Bilingual and/or English Spanish speaking preferred.
• Ability to work with culturally diverse population.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Occasional walking, standing, bending, or lifting light office items (up to 25 pounds).
• Visual acuity to view computer screens and read detailed financial documents.
• Ability to communicate effectively in person, by phone, and electronically.
• May be required to move throughout the healthcare facility, including administrative and clinical areas.

Working Conditions

• This position operates in a professional office setting within a healthcare facility.
• The role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.
• The office environment is climate-controlled, well-lit, and ergonomically designed for extended computer work.
• While this role is primarily office-based and does not involve direct patient care, the employee may occasionally be present in clinical areas or interact with staff working in clinical environments.
• The organization provides appropriate training and personal protective equipment (PPE) as needed to ensure safety.