Patient Scheduling Representative

About the role

Colon, Stomach, & Liver Center is seeking a Patient Scheduling Representative to join our team to help drive patient success in our community. We are searching for a passionate Patient Scheduling Representative to work Full Time, Monday through Friday from 8:00am-4:30pm at our office in Lansdowne, VA. This position provides a great work-life balance as you will not have to work any nights or weekends.

Who we are

Colon, Stomach, & Liver Center is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time. We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients.

Our Commitment To Diversity & Inclusion

At One GI®, we value and actively promote diversity in the workforce at all levels. We strive to celebrate culture and other differences and consider them strengths of our organization.

Awesome Perks, Just for You

• Excellent paid time off for a healthy work/life balance.
• Generous 401(k) plan with employer match.
• Education reimbursement opportunities with generous annual support based on your employment status.
• Internal growth opportunities to aide in your training and development.
• Competitive health and supplemental benefits with FSA and HSA options.
• Referral bonus program.

What You Will Do

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences.
• Update referral and recall entries in practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff (e.g., anticoagulant/antiplatelet or ICD instruction).
• Provide patients with the appropriate forms, literature, and instruction.
• Document patient interaction, patient education, or other communication clearly and neatly.
• Communicate operational issues, day-to-day scheduling conflicts, potential issues with referring physicians, etc. to Scheduling Manager, Endoscopy Manager, or Clinic Manager as needed.
• Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiate patient contact within 24-48 hours of request. Seek physician or manager assistance if referral falls outside of normal parameters.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Perform specialty scheduling including but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Monitor wait list and reports for follow-up appointments after clinic and endoscopy.
• Monitor portal and g-reminders for patient communication.
• Assist with optimizing use of physician or physician extender time by monitoring and condensing schedules.
• Pick up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow-up and send all clinical follow-up to the appropriate clinical team member.

What You Bring

• High School Diploma or equivalent required.
• Previous medical office experience, medical terminology coursework preferred.
• Formal training with at least one year experience as medical assistant, medical secretary, health unit coordinator, nursing assistant or similar role.
• In lieu of formal training, has at least two (2) years experience involving patient care and is able to demonstrate a familiarity with medication names and purpose, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.