PATIENT REPRESENTATIVE

About the role

Greet, instruct and schedule patients, register patients into the computer system, and determine their insurance benefits. Serve as a liaison between patient and clinical support staff.

Responsibilities

• Greets patients in a prompt, courteous and helpful manner
• Checks-in patients, verifies and updates demographic and insurance information to the medical record
• Collects payments and enters charges into computer system
• Registers new patients into computer system and verifies all patients' addresses, telephone numbers and insurance information
• Answers telephone, screens calls, takes messages, and conveys information to appropriate parties
• Proficiency with medical office technology systems
• Maintains work area and reception area in neat and orderly manner
• Advises Office Manager of problems and concerns in the Front Office and helps in problem solving
• Attends educational and staff meetings as scheduled
• Must be able to work with other staff members to foster a team approach to the highest quality of patient care and staff cooperation
• Must be able to support the clinic efficiency and cohesion

Requirements

• High school education or equivalent
• 2 years in a front office using Medical Management software
• Typing or data entry at 40 wpm
• Working knowledge of medical terminology and coding

Benefits

• Medical, dental, and vision insurance
• Matched retirement plan
• Employee wellness program

Methodist Medical Group is the North Texas physician organization affiliated with Methodist Health System. Our fast-growing network of providers includes more than 92 MMG ambulatory clinics, an urgent care clinic, and a virtual care service known as MethodistNOW.