Patient Representative

About Us

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our providers are leaders in personal injury and workers’ compensation care, with a proven track record of helping patients recover and reach their maximum recovery potential. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes. Founded on the values of respect and trustworthiness, we are committed to delivering services that adhere to the highest legal, regulatory, and ethical standards. As responsible corporate citizens, we integrate environmental, social, and governance (ESG) considerations into our business practices, ensuring that we positively impact the healthcare companies we serve, our employees, and the communities we reach.

Employment is contingent upon the successful completion of a background check. Certain criminal convictions, including felonies or misdemeanors within the past 7 years, may disqualify a candidate in accordance with applicable law.

Responsibilities

• Assist patients pre and post care by the D.C.
• Take vital signs of patients.
• Perform physical therapy modalities as directed by the D.C.
• Accurately and legibly document modalities performed and subjective patient comments on progress notes.
• Maintain cleanliness of exam and treatment rooms at all times.
• Monitor controls on physical therapy equipment.
• Launder towels, gowns, heat pack covers, etc. as required.
• Maintain inventory and order supplies.
• Assist in general office operations as needed including filing, prepping charts, answering phones, patient registration, posting charges, scanning, cleaning, etc.
• Travel to other locations as directed to maintain adequate coverage for quality patient care.
• Assist in maintaining office in a neat, clean and orderly fashion.
• If considered a Floater Certified Chiropractic Assistant (this would be mutually agreed upon), travel to all locations within their respective region as needed for coverage.
• Greet patients and check patients in and out with proper customer service etiquette.
• Follow up with confirmation calls and no-show calls.
• Scan and upload paperwork to the EHR, request hospital records, faxes, update spreadsheets, and keep emails up to date.
• Keep reception area and patient rooms clean and organized.
• Support chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Utah scope-of-practice guidelines.
• Coordinate administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assist with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serve as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Perform other duties and assignments as directed and/or as necessary.

Requirements

• High school diploma or GED equivalent.
• Spanish is a must.
• Certification in CPR and/or First Aid (must be maintained throughout employment).
• 1-year experience in an office providing physical therapy and/or chiropractic care.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Ability to effectively interact with doctors, patients, and co-workers.

Physical/Mental Requirements

• Sitting, standing, walking, reaching above shoulder length.
• Working with body bent over at waist, working in kneeling position, crawling, climbing stairs, climbing ladders.
• Working with arms extended at shoulder length.
• Lifting a maximum of 20 lbs.

Motor Vehicle Report Monitoring

In the event an employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, that employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license to do so and/or maintaining insurance of the type and amounts set forth herein shall subject the employee to immediate disciplinary action up to and including termination.