Patient Representative

Excelsia Injury Care provides management services to a network of healthcare companies, supporting them in delivering comprehensive rehabilitation, diagnostic, surgical, and pain management services for individuals affected by post-traumatic neuro-musculoskeletal injuries. With 95 locations across Idaho, Illinois, Maryland, Missouri, Nevada, New Jersey, Pennsylvania, Utah, and Virginia, we ensure accessible, high-quality care tailored to each patient’s unique needs. Our mission is to restore quality of life through patient-centric care, supporting those injured in motor vehicle or work-related accidents. We take an interdisciplinary approach, ensuring patients receive coordinated care from evaluation through treatment, with the goal of achieving optimal recovery outcomes.

Responsibilities

• Assist patients pre and post care by the D.C.
• Take vital signs of patients.
• Perform physical therapy modalities as directed by the D.C.
• Accurately and legibly document modalities performed and subjective patient comments on progress notes.
• Maintain cleanliness of exam and treatment rooms at all times.
• Monitor controls on physical therapy equipment.
• Launder towels, gowns, heat pack covers, etc. as required.
• Maintain inventory and order supplies.
• Assist in general office operations as needed including filing, prepping charts, answering phones, patient registration, posting charges, scanning, cleaning, etc.
• Travel to other locations as directed to maintain adequate coverage for quality patient care.
• Assist in maintaining office in a neat, clean and orderly fashion.
• If considered a Floater Certified Chiropractic Assistant (mutually agreed upon), travel to all locations within their respective region as needed for coverage.
• Greet patients and check patients in and out with proper customer service etiquette.
• Follow up with confirmation calls and no-show calls.
• Scan and upload paperwork to the EHR, request hospital records, faxes, update spreadsheets, and keep emails up to date.
• Keep reception area and patient rooms clean and organized.
• Support chiropractors by preparing patients for exams, updating medical records, and facilitating communication and documentation workflows in accordance with Utah scope-of-practice guidelines.
• Coordinate administrative and non-clinical support for chiropractic providers, including patient intake, chart preparation, and follow-up documentation.
• Assist with the flow of patient care by managing schedules, obtaining prior authorizations, and ensuring chiropractors have complete documentation prior to treatment.
• Serve as a liaison between chiropractic providers and patients for appointment coordination, documentation, and patient education under provider direction.
• Perform other duties and assignments as directed and/or as necessary.

Requirements

• High school diploma or GED equivalent.
• Spanish is a must.
• Certification in CPR and/or First Aid (must be maintained throughout employment).
• 1-year experience in an office providing physical therapy and/or chiropractic care.
• Tact and skill in patient management.
• Excellent communication and organizational skills.
• Ability to effectively interact with doctors, patients, and co-workers.

Physical/Mental Requirements

• Sitting, standing, walking, reaching above shoulder length.
• Working with body bent over at waist, working in kneeling position, crawling, climbing stairs, climbing ladders.
• Working with arms extended at shoulder length.
• Lifting a maximum of 20 lbs.

Motor Vehicle Report Monitoring

In the event the employee does not maintain the insurance coverage required under this Policy & Procedure, and/or does not maintain a valid license to operate a motor vehicle, the employee shall not be eligible for mileage reimbursement and is barred from operating any motor vehicle in furtherance of Company business. Operating a motor vehicle in furtherance of Company business without a valid state-issued driver’s license and/or maintaining the required insurance shall subject the employee to immediate disciplinary action up to and including termination.

Employment is contingent upon the successful completion of a background check. Certain criminal convictions, including felonies or misdemeanors within the past 7 years, may disqualify a candidate in accordance with applicable law.