Patient Scheduling Representative

About the role

We’re excited to welcome a full‑time Patient Scheduling Representative to our clinic. If you have experience in a medical office, understand medical terminology, and enjoy helping people navigate their care, you may be a perfect fit. Scheduling experience is a bonus, but a positive attitude and commitment to excellent service go a long way.

Responsibilities

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences.
• Update referral and recall entries in the practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Provide patients with the appropriate forms, literature, and instruction.
• Monitor wait list and reports for follow‑up appointments after clinic and endoscopy.

Requirements

• High School Diploma or equivalent required.
• Previous medical office experience; medical terminology coursework preferred.
• Formal training with at least one year experience as a medical assistant, medical secretary, health unit coordinator, nursing assistant, or similar role.
• If lacking formal training, at least two years experience involving patient care and the ability to demonstrate familiarity with medication names and purposes, a thorough understanding of basic medical terminology, basic knowledge of common diagnoses and surgeries, and patient health interviewing skills.

Benefits

• Excellent paid time off for a healthy work/life balance.
• Generous 401(k) plan with employer match.
• Education reimbursement opportunities with generous annual support based on employment status.
• Internal growth opportunities with training and development assistance.
• Competitive health and supplemental benefits, with FSA and HSA options.
• Referral bonus for recommending a friend who joins the team.