Patient Scheduling Representative

Job Summary

Responsible for scheduling appointments as directed by referral, physician order or in response to patient requests. Supports a team-centered approach to efficient and timely scheduling of patient appointments.

Key Responsibilities

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences.
• Update referral and recall entries in practice management system.
• Make decisions regarding safe procedure preparation and scheduling based on physician preferences.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff.
• Evaluate referrals and direct messages against individual physician preferences and practice guidelines and initiate patient contact within 24-48 hours of request.
• Notify referring physicians of patient appointments or inability to schedule patient.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Maintain wait list and reports for follow-up appointments after clinic and endoscopy.
• Monitor portal and g-reminders for patient communication.
• Optimize use of physician or physician extender time by monitoring and condensing schedules.
• Pick-up tasks and portal inbox messages for central scheduling.
• Process hospital and contact patients for scheduling follow-up and send all clinical follow-up to the appropriate clinical team member.

Core Competencies

• Flexible
• Detail oriented
• Customer focus
• Team working
• Initiative
• Problem solving
• Organized
• Self-motivated

One GI Culture

• Respect
• Integrity
• Accountability

Training and Compliance

• Comply with One GI procedures, policies, and regulations relevant to your role.
• Successfully complete One GI training requirements (OSHA, HIPAA, HealthStream, compliance, etc.).
• Comply with OSHA, HIPAA, Federal Fraud and Abuse laws.

Physical Demands

• Regularly required to speak and hear.
• Understand/comprehend English as well as read/follow written English instructions.
• Routine use of standard office equipment.

Work Environment

• Largely a sedentary role; however, some filing is required.
• This position requires the ability to occasionally lift office products and supplies up to 20 pounds.
• This job operates in a professional office environment.