Patient Scheduling Representative

About Us

GANM is a team of gastroenterologists and allied health professionals with a proven track record of providing excellent care that families can count on. We specialize in treating the full range of digestive diseases and endeavor to provide exceptional care, for every patient, every time. We are powered by One GI®, a true collaboration of the very best clinical and business minds – which enables us to focus on what’s truly important – our patients. At GANM, we're all about people—our patients and our team. We champion inclusivity, positivity, and putting people first in everything we do.

Responsibilities

• Update referral, demographic, and insurance information in the practice management database.
• Schedule office and procedure visits utilizing physician appointment parameters and preferences.
• Update referral and recall entries in practice management system.
• Select preparation information to provide to the patient and provide verbal patient education for procedure preparation to supplement written information.
• Call preparation prescriptions to pharmacy when the patient will be unable to receive the prescription by mail.
• Communicate special appointment follow-up needed prior to the patient appointment to the clinical and/or endoscopy staff (e.g., anticoagulant/antiplatelet or ICD instruction).
• Provide patients with the appropriate forms, literature, and instruction.
• Specialty scheduling included but not limited to: BRAVO, CAP, EMR, ERCP, ESD, EUS, FMT, PEG, PNE, and Hospital appointments.
• Process hospital contacts and contact patients for scheduling follow-up, sending all clinical follow-up to the appropriate clinical team member.

Requirements

• High School Diploma or equivalent required.
• Previous medical office experience; medical terminology coursework preferred.
• Formal training with at least one year of experience as a medical assistant, medical secretary, health unit coordinator, nursing assistant, or similar role.
• In lieu of formal training: at least two (2) years of experience involving patient care and the ability to demonstrate:
  • Familiarity with medication names and purpose.
  • A thorough understanding of basic medical terminology.
  • Basic knowledge of common diagnoses and surgeries.
  • Patient health interviewing skills.

Benefits

• Excellent paid time off for a healthy work/life balance.
• Generous 401(k) plan with employer match to help grow your nest egg.
• Education reimbursement opportunities with generous annual support based on employment status.
• Internal growth opportunities with training and development support.
• Competitive health and supplemental benefits, including FSA and HSA options.
• Referral bonus for recommending a friend who joins the team.