Patient Financial Advocate Bilingual

About the role

A Patient Financial Advocate at Intermountain Health is responsible for providing financial counseling to uninsured/underinsured patients, assisting with medical assistance eligibility, and processing applications for various medical assistance programs.

Responsibilities

• Processes financial assistance application requests.
• Verifies completeness and accuracy of patient information.
• Reviews and verifies submitted applications, supporting documents, and eligibility for financial assistance/charity.
• Updates patient demographic information and account notes in charity software and/or EPIC.
• Images/scans required financial assistance supporting documents.
• Collections patient payments and provides accurate receipts, posting payments in the system.
• Identifies individuals who may qualify for state or federally funded programs and refers to the appropriate department for processing.
• Delivers education on health plans available.
• Maintains departmental and/or individual work queues and reports as required.
• Promotes Intermountain Health's mission, vision, and values, and adheres to service behavior standards.
• Performs other duties as assigned.

Qualifications

• Demonstrated experience in healthcare revenue cycle, patient access, or other customer service role.
• Knowledge of the Affordable Care Act, insurance billing, medical terminology, and reimbursement practices.
• Proficiency in interpreting insurance Explanation of Benefits.
• Proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet, and email.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Skills

• Healthcare Insurance
• Billing
• Financial Counseling
• Insurance Verification
• Detail Oriented
• Compassion
• Customer Service
• HIPAA
• Electronic Health Record
• Affordable Care Act

Benefits

We offer a comprehensive benefits package that includes a wide range of programs designed to foster a sustainable culture of wellness. This includes living healthy, happy, secure, connected, and engaged. Learn more about our comprehensive benefits package here.

Pay

The hourly range for this position is $20.35 - $30.97, with actual hourly rates dependent upon experience.

Schedule

Monday - Friday, 8:00am - 4:30pm