Patient Financial Advocate Bilingual

About the role

A Patient Financial Advocate provides financial counseling and assistance to uninsured/underinsured patients, assisting with applications for various medical assistance programs, and resolving billing issues.

Responsibilities

• Provides financial counseling and assistance to patients and their families, explaining insurance coverage, benefits, and out-of-pocket costs.
• Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.
• Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Follows up through determination.
• Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services.
• Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.
• Follows up with patients, providers, and insurance companies to resolve billing issues and disputes.
• Educates patients on their financial obligations and rights and provide information on billing policies and procedures.
• Documents all financial counseling and assistance activities in the electronic health record system.
• Collaborates with other departments and teams to ensure a positive and seamless patient experience.

Requirements

• Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
• Demonstrated knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
• Demonstrated proficiency in interpreting insurance Explanation of Benefits.
• Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced and dynamic environment.

Qualifications

• Required: Demonstrated experience in healthcare revenue cycle, patient access or other customer service role. Demonstrated knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices. Demonstrated proficiency in interpreting insurance Explanation of Benefits. Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email. Excellent communication, interpersonal, and problem-solving skills. Ability to work independently and collaboratively in a fast-paced and dynamic environment.
• PREFERRED: High School Diploma or GED. Experience in financial counseling, insurance verification, or collections. Experience with Epic. Bilingual Spanish speaking.

Skills

• Healthcare Insurance
• Billing
• Financial Counseling
• Insurance Verification
• Detail Oriented
• Compassion
• Customer Service
• HIPAA
• Electronic Health Record
• Affordable Care Act

Benefits

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged. Learn More About Our Comprehensive Benefits Package Here.

Pay

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. $20.35 - $30.97

Schedule

Monday - Friday between the hours of 8:00am - 5:00pm

Location

St Josephs Oncology Center