Bilingual Patient Advocate (Spanish & English)

About the role

Texas Health Action (THA) is seeking a Bilingual Patient Advocate (Spanish & English) to serve our Kind Clinic location in San Antonio. The Patient Advocate supports status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services, provides direct care to individuals wishing to engage in services, identifies and addresses psychosocial barriers to accessing care, and maintains up-to-date knowledge of internal and external resources to ensure continuum of care.

Responsibilities

• Support status-neutral engagement activities that involve access to HIV biomedical interventions for prevention and care services
• Provide direct care to individuals wishing to engage in services including, but not limited to: conducting intake and assessments for PrEP/PEP and/or gender-affirming care, brief individual and group interventions sessions, providing sexual health education and counseling, insurance/benefits navigation, community engagement and outreach, and appointment scheduling
• Identify and address psychosocial barriers to accessing care and facilitates linkage to supportive services and relevant programs
• Maintain up-to-date knowledge of internal and external resources to ensure continuum of care obtained and ameliorates any barriers to services
• Collect and analyze data to identify program progress and effectively manages clinic operations by utilizing quality improvement tools
• Act as a liaison between local agencies with the functions and operations of the program
• Interpret program guidelines, and other policies and procedures for operations
• Participate in program quality improvement and assist in making required adjustments and promotes program innovation helping to establish and implement goals, objectives, policies, procedures, and systems for the clinic
• Maintain a system of confidentiality according to the clinic's policies and procedures and HIPAA compliance; and
• Perform related duties and fulfills responsibilities as required

Requirements

• Bilingual in English and Spanish; offer contingent on language skills evaluation
• Your previous work life, experience & education must include: Basic Life Support (BLS) certification required or must be obtained before hire date. High school diploma or equivalent 2+ years of full-time work/volunteer experience in serving diverse populations, including LGBTQIA communities and communities of color (4+ years of part-time work/volunteer experience may be considered in lieu of 2+ years of full-time work/volunteer experience)
• Demonstrated experience taking initiative and exercising independent judgment, decision-making, and problem-solving
• Proficient using computer software applications, such as Microsoft Word, Outlook, and Excel
• Strong written and verbal communication abilities
• Your previous work life, experience & education ideally include: Bachelor's degree related to a human services field, such as social work, psychology, counseling or public health. Two year degrees with licensure and/or four years of relevant work experience will be considered in lieu of a Bachelor's degree 1+ year(s) of experience working in HIV prevention and/or serving people living with HIV
• Knowledge of insurance navigation
• Familiarity and experience using a trauma-informed approach to working with individuals
• Experience and comfort in issues related to substance use, harm reduction, homelessness, mental health, and LGBTQIA communities
• Ability to work harmoniously with diverse groups of individuals
• Ability to deal effectively with stress relating to the changing organizational, personnel, and healthcare environment
• Ability to perform phlebotomy or a willingness to be trained in phlebotomy

Qualifications

• None specified

Skills

• Language translation
• Basic Life Support (BLS) certification
• High school diploma or equivalent
• Human services field experience
• HIV prevention and/or serving people living with HIV experience
• Insurance navigation
• Phlebotomy or willingness to be trained in phlebotomy

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development
• Family Leave (Maternity, Paternity)