Patient Advocate - Bilingual English/Spanish

Duties And Responsibilities

• Aid patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Perform other duties as assigned.

Qualifications

• A high school diploma or equivalent is required, with a healthcare-related degree preferred.
• Two to three years of experience in customer service is preferred.
• Bilingual in Spanish (spoken and written skills) is required.
• Possess reliable transportation to ensure consistent on-site attendance and punctuality.
• Ability to use the internet and learn databases.
• Meet monthly productivity goals.
• Be proficient in Microsoft Office Suite.
• Show strong interpersonal skills, effective communication, and the ability to solve problems.
• Show high integrity and dependability with a strong sense of urgency and results-oriented behavior.
• Show excellent written and verbal communication skills.