Hospital Based Bilingual Patient Advocate (Spanish/English)

About the role

Join Elevate Patient Financial Solutions as a Hospital Based Bilingual Patient Advocate and help guide individuals through their healthcare financial journey. This full-time position is located 100% onsite at a hospital in Nashua, NH, with a Monday-Friday schedule from 8:00 AM to 4:30 PM. Local travel is required. Must have a valid driver's license and be willing to drive your own car.

Responsibilities

• Evaluate patient eligibility for federal, state, and county medical or disability assistance programs through bed-side visits and in-person interactions.
• Guide patients through the application process, ensuring thorough completion and follow-up.
• Document all cases worked in both MPower and the hospital systems.
• Provide exceptional customer service at all times.
• Maintain assigned work queue of patient accounts.
• Collaborate with hospital staff, case managers, social workers, and financial counselors.
• Answer incoming telephone calls, make outbound calls, and track paperwork in MPower for prospective Medicaid patients.
• Maintain structured and timely contact with the applicant and responsible government agency, by phone whenever possible or as structured via the daily work queue.
• Assist the applicant with gathering any additional reports or records, meeting appointment dates and times, and arranging transportation if warranted.
• Request home visits as needed to acquire documentation.
• Inform the client in a timely manner of all approvals and denials of coverage.
• Attend ongoing required training to remain informed about current rules and regulations related to governmental programs, and apply updated knowledge when working with patients and cases.
• Maintain regular and timely attendance.

Qualifications and Requirements

• A High School Diploma or GED preferred, except when required by our client.
• Prior hospital experience preferred.
• Critical thinking skills.
• Adaptability when dealing with constantly changing processes, computer systems, and government programs.
• Professional experience working with state and federal programs.
• Proficient experience utilizing Microsoft Office Suite with emphasis on Excel and Outlook.
• Fluent in both Portuguese and English.
• Ability to multitask and function in a fast-paced environment.
• Ability to dress in accordance with the respective Client’s Dress Code.

Benefits

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles